Other Operational Policies

FaBoSo Estate & Housing (FEH) is committed to delivering professional, transparent, and customer-focused real estate services. This set of other operational policies outlines the principles, standards, and procedures guiding our engagement with clients to ensure mutual trust, satisfaction, and compliance with relevant laws.

Property Viewing Policy

– Property inspections and viewings must be booked in advance.
– Late arrivals and repeated cancellations may attract a GH₵500 service fee.

Confidentiality Policy

– Client information will be kept strictly confidential, except where disclosure is required by law.

Dispute Resolution

– Disputes will first be addressed through direct negotiation, followed by mediation or arbitration if necessary. This is in accordance with the laws of Ghana, as per the Alternative Dispute Resolution Act, 2010 (Act 798).

Complaint Handling

– Complaints must be submitted in writing and will be acknowledged within three working days and addressed within 14 working days where possible.

Code of Conduct for Clients

– Clients must provide accurate information and maintain respectful communication with FEH staff and partners.

Policy Review & Acknowledgement

These policies may be updated periodically to reflect changes in operations, regulations, or client needs. Updates will be published via our website, social media, email, and office notice boards.

By engaging FEH’s services, clients confirm they have read, understood, and agreed to these terms.